Today I encountered some people who are truly working to serve others.
I have always liked Publix, they have quality products, decent prices, staff that helps you to your car, and clean facilities. But if I found myself in Target near grocery time I would get my groceries there because it was easier. I didn’t shop at other grocery store’s only because other’s were farther away. In other words, I was a good customer but not 100% loyal across the board or determined to shop at Publix no matter what. But I think that changed today.
Two weeks ago I was in Publix and noticed their seasonal display at the front of the store had thick plastic colored plates, glasses, bowls, etc. They looked almost like melamine. I had been trying to decide what to use for Charlotte’s birthday party and decided that these plates would be perfect. They had four colors: pink, green, yellow, and blue. So I bought the four packs of pink and green plates and hoped that they would get more pink and green in if I bought all of the existing pink and green. Two weeks go by and no new plates. So today there were two assistant manager’s standing nearby when I checked and so I asked them if they were going to get any more in. They said probably not, but offerred to call around to the area stores and see if anyone else had any pink or green plates.
The offer to call other stores and let me know where I could find others was extrememly generous and I thanked them profusely for doing that. I was just starting my shopping but they got my cell number to let me know in case they found something out after I left. One aisle over one of the manager’s, Stephanie, came up to me and told me that they had four sets of plates at a store a few minutes away and she was going to GO GET THEM for me and bring them back before I left. I was stunned. And she did. She got back right before I started checking out and handed me two sets of pink plates and two sets of green plates.
This kind of customer service went above and beyond anything they were required to do. She made it a priority to make sure the customer was satisfied and I am so appreciative of the effort! I will be writing their management a letter to let them know of their staff’s exemplary service but I wanted to share with you also. I will now only be doing my grocerfy shopping at Publix. If they’re willing to go to so much effort to help me out it’s the least that I can do to continue to patronage them. I hope that you’ll check out your neighborhood Publix too if you don’t already shop there!
And a little Charlotte fix from last Friday when it was hot as opposed to today when it’s cold!