I love Publix

Today I encountered some people who are truly working to serve others.

I have always liked Publix, they have quality products, decent prices, staff that helps you to your car, and clean facilities.  But if I found myself in Target near grocery time I would get my groceries there because it was easier.  I didn’t shop at other grocery store’s only because other’s were farther away.  In other words, I was a good customer but not 100% loyal across the board or determined to shop at Publix no matter what.  But I think that changed today.

Two weeks ago I was in Publix and noticed their seasonal display at the front of the store had thick plastic colored plates, glasses, bowls, etc.  They looked almost like melamine.  I had been trying to decide what to use for Charlotte’s birthday party and decided that these plates would be perfect.  They had four colors: pink, green, yellow, and blue.  So I bought the four packs of pink and green plates and hoped that they would get more pink and green in if I bought all of the existing pink and green.  Two weeks go by and no new plates.  So today there were two assistant manager’s standing nearby when I checked and so I asked them if they were going to get any more in.  They said probably not, but offerred to call around to the area stores and see if anyone else had any pink or green plates.

The offer to call other stores and let me know where I could find others was extrememly generous and I thanked them profusely for doing that.  I was just starting my shopping but they got my cell number to let me know in case they found something out after I left.  One aisle over one of the manager’s, Stephanie, came up to me and told me that they had four sets of plates at a store a few minutes away and she was going to GO GET THEM for me and bring them back before I left.  I was stunned.  And she did.  She got back right before I started checking out and handed me two sets of pink plates and two sets of green plates. 

This kind of customer service went above and beyond anything they were required to do.  She made it a priority to make sure the customer was satisfied and I am so appreciative of the effort! I will be writing their management a letter to let them know of their staff’s exemplary service but I wanted to share with you also.  I will now only be doing my grocerfy shopping at Publix.  If they’re willing to go to so much effort to help me out it’s the least that I can do to continue to patronage them.  I hope that you’ll check out your neighborhood Publix too if you don’t already shop there!

And a little Charlotte fix from last Friday when it was hot as opposed to today when it’s cold!

Charlotte has become a MASTER at climbing stairs! Over the weekend the gate wasn’t shut all the way and I found her on the third step! She wasn’t afraid at all, just working her way up!  And, don’t worry, Jason was right behind her in the last picture and I was quick on her tail over the weekend.  She’s very safe!

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4 Comment

  1. Reply
    April 27, 2010 at 3:10 am

    I cannot wait to see pics of Charlotte’s party! I bought Avery Kate’s pink and brown plates today! 🙂 SOOOOO hard to believe that they are going to be one! Charlotte is just a doll!!

  2. Reply
    April 27, 2010 at 6:17 pm

    Customer service stories like this make me happy. I love publix, too! I love those ruffled bloomers on your little girl more though!

  3. Reply
    The Ball Family
    April 27, 2010 at 7:50 pm

    I’ve become a publix shopper too! I especially love that they let you stack coupons. And if they don’t normally carry something you use, they will usually order it for you and keep it in a special spot in the store.

  4. Reply
    Mrs. Jones
    May 1, 2010 at 3:10 pm

    I think that is amazing! I do love Publix! You can save so much there! 🙂

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